Welcome to Horton Bank Top Practice
The doctors and staff at Horton Bank Surgery in Bradford are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
HORTON BANK TOP PRACTICE MISSION STATEMENT
To provide excellent, personal medical care which is sensitive to the needs
of our patients in a primary care led NHS.
We would be grateful for your ratings of the practice on NHS Choices website http://www.nhs.uk/
Coronavirus Update 24.04.20
Please click on the link Mind In Bradford for useful contact numbers for support services available from Mind.
Local health, care, community and local authority services have been working closely together to respond to the coronavirus pandemic and are uniting to remind local people that we are #StillHereToHelp.
Doctors, support services and care professionals are concerned that some people who are unwell with symptoms unrelated to coronavirus, or who are in need of other types of care and support, are unsure how to get help or are not seeking it in fear that they are over-burdening services.
The NHS, Bradford Council and voluntary and community services are coming together in a campaign called #StillHereToHelp to reassure people across Bradford district and Craven that urgent help and support is still available.
How you can access these services might be slightly different to what you’re used to, for example, you might need to call or go online instead of going along to a service in person. However, services are #StillHereToHelp you, your loved ones and our local communities.
GP appointments are still available Although we’re delivering services a little differently at the moment, appointments are still available. You might find that you have an appointment over the telephone or online (known as a virtual consultation) and this might be with someone different than you normally see.
If you need medical help, please call the practice or go online as you normally would, we just ask that you don’t come in person.
It’s really important that people do not wait until it’s too late and their health condition worsens – help us to help you stay healthy by getting in touch if you need us.
You can find general information on coronavirus here: https://www.nhs.uk/coronavirus/
If you have symptoms of coronavirus (a persistent cough and/or high temperature) please go online to NHS 111 by visiting www.111.nhs.uk. If you do not have internet access, you can call 111 free from a landline or mobile phone.
Details of local council, voluntary and community services You can find details of local council, voluntary and community services and community organisations, including who to contact if you need help with your shopping or other tasks while you’re shielding or self-isolating, on local authority websites here:
For Bradford district: https://www.bradford.gov.uk/health/health-advice-and-support/coronavirus-covid-19-advice/
If high risk patients feel they need support they can register themselves as vulnerable on the gov website see link below
https://www.gov.uk/coronavirus-extremely-vulnerable
GP hubs to help people with coronavirus symptoms see their GP
Four GP hubs will manage the urgent primary medical needs of patients who have possible symptoms of coronavirus, or are self-isolating as part of a household. They will look after you if you have any medical problem that does not require treatment at a hospital and would normally be provided by your own family doctor (GP).
The red hubs, which are being phased in from 1 April 2020, are in the following locations:
We expect that these hubs will serve a small number of patients who have possible symptoms of coronavirus, and/or who are self-isolating as part of a household, and need to urgently see a GP in person.
The GP practices based at each of the four hub sites remain open but have temporarily relocated. They will continue to offer services to their patients from the following locations:
- Silsden Medical Practice will operate from Steeton Surgery
- Shipley Medical Centre will operate from Westcliffe Health Centre
- Manningham Health Centre will operate from Clarenden Medical Centre - Alice Street
- Horton Bank Top surgery will operate from The Ridge Medical Practice
All GP practices in Bradford district and Craven can request an appointment for patients at these hubs. However, your GP practice will assess you first, via a telephone, video or e-consultation and will then give you a time when a GP from the “red” hub will call you back. After a further telephone assessment, the GP at the “red” hub will decide whether or not you need a face-to-face appointment. You will be offered an appointment at a hub only if the GP believes that:
- you are in urgent need of a face-to-face GP appointment (and the issue cannot be resolved by a telephone, video or e-consultation), and
- you have possible symptoms of coronavirus, or
- you are self-isolating in a household
You will not receive a test for Coronavirus (COVID-19) at these hubs. At present these are only done if you are admitted to hospital with a COVID-like illness.
Please note that these hubs are not walk-in centres. Appointments can only be made following an assessment by our GP practice first. If an appointment is booked for you at the hub, you will be advised of what to do to ensure your care can be provided in a way that is safe for you and our staff.
For the latest information and advice about coronavirus, visit nhs.uk/coronavirus
Coronavirus - Practice Relocation
Horton Bank Top Surgery located at 1220 Great Horton Road, Bradford has been temporarily allocated as a designated site for the management of patients with suspected coronavirus. This means that from Friday 27th March 2020 we will be relocating our GP practice to The Ridge Medical Centre, Cousen Road, Bradford, BD7 3JX and our usual site will be closed.
Our relocation is temporary while our GP practice plays our part in helping to respond to the coronavirus pandemic. We would like to reassure our patients that you will still be able to make appointments with our GP practice whilst we relocate. Please note that due to social distancing measures, all our appointments wherever possible will now take place as a telephone or a video consultation.
We will continue to strive to provide the best possible care to our patients during this extremely difficult time and we apologise for any inconvenience this relocation may cause.
We ask that patients do not go to the surgery at our usual site. This site will be used to look after and manage the highest risk patients who need face to face care (such as those with underlying health conditions) but have symptoms of coronavirus.
We would like to remind our patients that they must stay at home to prevent the spread of coronavirus. If you need medical help, please do not go to places like a GP surgery, pharmacy or hospital. If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 online coronavirus service which is available at: 111.nhs.uk/covid-19
You can get in touch with our GP practice in the following ways:
Telephone: 01274 410666
Email: Hortonbank.patients@nhs.net
Prescription Email: Hortonbankprescriptions@bradford.nhs.uk
For the latest information and advice about coronavirus, visit: nhs.uk/coronavirus
Important information about the coronavirus (COVID-19)
The NHS across North Yorkshire and Bradford will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for:
- 7 days if you live alone
- 14 days if you live with others (all household members to self isolate)
if you have either:
- a high temperature or
- a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here
Thanks
https://www.nhs.uk/conditions/coronavirus-covid-19/
This service has been temporarily suspended due to the cornonavirus
Extended Access Appointments
This practice is part of the extended access service which provides GP, Physiotherapy, Nurse, and Health care assistant appointments from the following locations (hubs) across Bradford:
North Hub: Shipley Medical Practice, Alexandra Road, Shipley, Bradford BD18 3EG
Central Hub: Picton Medical Centre, Westbourne Green Community Health Care Centre, Manningham, Bradford, BD8 8RA
South Hub: The Ridge Medical Practice, Cousen Road, Bradford, BD7 3JX
As a patient registered with this practice, you have access to the following:
Weekday appointments
Evening appointments (6.30pm – 9.30pm) at any of the three hubs to see one of the following, subject to availability:
Weekend appointments
Weekend appointments are available with a GP from 10.00am - 1.00pm on Saturdays and Sundays from the central hub, subject to availability.
The service is run by Bradford Care Alliance, which represents all GP practices in the Bradford area. Medical appointments are with GPs and other healthcare staff who work in the area; so your appointment may not be with a clinician from this practice.
To use the service we will ask for your consent to share your medical record and our reception staff will explain what this means and why it is necessary.
Further details of the services and location maps are available here.
Care Navigation
The right care from the right person, first time
When you ring to book an appointment, you might notice our reception team will ask
you for a brief outline of how we can help you.
This is because we have introduced something called Care Navigation. It means our
reception team has been trained to ensure they can help you to find the best service for your
needs, so you can receive the right care more quickly. Anything you share with our team will
be kept confidential.
Through this specialist training, our team will be able to direct you to the most appropriate
clinician or service for your needs.
Our reception team will never offer clinical advice. Instead, this new way of working is about
offering you the choice to see more appropriate professionals in our practice team or even
somewhere else. If they can deal with the problem directly, it will often be quicker and means
you may not need to see a GP at all.
By working this way, it helps to free-up time for GPs to care for patients with complex or
serious health conditions that can only be managed by a doctor. More importantly though, it
means people are seen first by the clinician that is best placed to help you with your health
needs.
Helping you to choose
The choice is always yours though. It is completely up to you if you want to share
information with our reception team.
You will never be refused a GP appointment but we hope next time you contact our practice
and speak with our reception team you will see the value of seeing another healthcare
professional if they are able to help.
You can find out more about Care Navigation by taking a look at our frequently asked
questions, by picking up a leaflet or by speaking to a member of our practice team.
Useful links
Download our frequently asked questions (FAQs)
Frequently Asked Questions
Care Navigation Leaflet
Prescription and test result line
We have a dedicated telephone number for our elderly and housebound patients to ring to order their medication. The number is 01274 503642 and is available Mon - Fri 10.30am -1.30pm. This number is also available for all patients to ring for their test results.
_______________________________________________________________________________________
Friends and Family Test
https://www.iwantgreatcare.org/gpsurgeries/horton-bank-practice
Choose Well
If you become unwell or are injured make sure you choose the right NHS service to make sure you get the best treatment.
http://www.carersresource.org/
http://www.diabetes.co.uk/
Shared care record
The General practice or Clinical Service you are attending uses a secure computerised records system, which allows clinical staff to share information in your record to ensure the best care can be provided to you.
A facility is now available in this new system which allows you to have control over how your record is shared between the different teams of clinical staff treating you both in the future.
You will be asked at each location where you are treated to agree to make your clinical record shareable with other NHS staff that you are under the care of.
At any time in the future you can request that this is changed.
Your record from your treatment by this practice or department will be available to other clinical services who need to treat you or are treating you and who use a compatible system.
- Your consent to view (share in) can be specified at each service.
But only staff with a legitimate clinical reason to access your record may do so.
All access to patient’s computerised records are automatically recorded with the date, time and person who accessed the record.
Staff are restricted to certain functions and views depending on their professional role.
It is also possible for you to request at any time that a particular part of your record (e.g. a particular consultation with your GP) is marked as private (non- shareable).
It is also possible for you to ask that your record is not shared between different NHS organisations (i.e. GP, Care Trust, Hospitals etc.) but allow it to be shared between departments in those organisations.
Again the same rules of confidentiality and access described above apply.
If you do not consent to share your information
Your full record of treatment by this practice or department will NOT be available to other clinical services that need to treat you.
Having access to all the current information is important in being able to provide you with the best quality of care.
You would need to take extra care to ensure that if you are treated by other services you are able to provide them with any information about yourself they might need.
You can change your mind at any time.
In the event of an emergency:
In certain circumstances, such as if you are unconscious or there is a court order, healthcare staff may look at your record without asking you. If they have to do this, a note will be made on your record. If we share information without your permission, we will make sure that we keep to the Data Protection Act 1998, the NHS confidentiality code of practice and other national guidelines on best practice.
There is more information about existing guidelines at:
http://www.nhscarerecords.nhs.uk/carerecords
For more information about sharing please ask for a leaflet at reception or visit our website:
More information is available in the “Patient Care Record Guarantee” (available on request from reception) or at the website above.
Please let us know your sharing preferences
(Site updated 27/04/2020)