Proposal to merge Horton Bank Top Medical Practice with the Ridge Medical Practice. Find Out More

Tel: 01274 410666

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Doctor & patient consultation


How to book an appointment

  • Our appointments become available at 8am, Monday to Friday.
  • You can see any doctor, not just the doctor with whom you are registered.
  • All surgeries are run by appointment (although we continuously review the way we provide services to best meet demand)
  • If your case is not urgent you will be offered the first available appointment with the doctor of your choice
  • Nurse appointments are available as appropriate. 

Please Note:  If you are pregnant and unable to get an appointment, please contact the antenatal day unit at your local hospital for advice.

You can also use eConsult for advice, self-help information or if you have an administrative request.

Online services

We currently use “SystmOnline” to provide certain online facilities for patients. Any patient registered with the practice may request a username and password to access SystmOnline.

Why use SystmOnline?

SystmOnline provides our patients with a more convenient way of booking or cancelling appointments and ordering repeat prescriptions.

Using SystmOnline, you can:

  • Book and cancel up to two normal 10-minute appointments with a GP
  • Request your repeat prescriptions up to 7 days in advance
  • Update your contact details (address, telephone numbers and email)

Using SystmOnline: Our fair use policy

To keep the system manageable, and prevent possible abuses, we have limited the functions made available to patients through SystmOnline.  All the events listed below have occurred within the past 12 months; the Practice considers incidents such as these to be an unacceptable use of SystmOnline.  Please work with us to ensure everyone gets the best from our services.

  • A patient books an appointment and then does not attend

This is not acceptable as it wastes an appointment slot that could have been offered to another patient. Please be considerate.

  • A patient books two consecutive appointments to effectively create one 20 minute long appointment. 

This is not acceptable as the doctors decide if a patient requires a double appointment or not. 

  • A patient books an appointment and asks the doctor to give him/her a telephone consultation instead of a face-to-face one. 

This is not acceptable as the Practice does not allow telephone appointments to be booked on SystmOnline.  If a patient wants to make a telephone appointment, they must first call reception.

  • A patient books an appointment and requests that it be turned into a specialist appointment (e.g. a diabetic or respiratory check-up appointment). 

This is not acceptable as patients are only allowed to book normal 10-minute GP appointments using SystmOnline.  To book a specialist appointment, patients must instead contact reception.

Please note: patients who repeatedly and intentionally abuse the available online facilities may have their username and password revoked.

How to cancel an appointment

The Practice loses some 60 appointments every week due to people failing to attend. Appointments are precious; if you are unable to keep your appointment for any reason, please let us know so it can be given to someone else.

  • You can register for SystmOnline to make and cancel appointments online
  • You can Text 2 Cancel (see how below)

Please be on time for your appointment.  If a patient fails to attend three appointments, without cancellation, in any 12 month period, their name will be removed from the practice’s patient list. You have the right to appeal against this procedure by putting an appeal in writing to the Practice Manager and your case will be investigated further.

How to use Text 2 Cancel – it’s quick and easy!

Just text your name, date of birth and appointment details to 07754805009. We receive the text and cancel your appointment for you.

Please note: This phone number only accepts text messages.  Also, the surgery does not monitor this phone number for voice mail messages.

All about home visits

  • House visits are only for patients who are housebound because of illness or disability
  • Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.
  • If possible, please try to telephone reception before 10:30am if you require a home visit.
  • A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
  • We visit only for reasons of medical need, and not for issues of convenience, such as lack of transport etc.

Extended access

A quick and easy route to consult with a health care professional.

Our practice is part of the extended access service which provides GP, Physiotherapy, Nurse, and Health Care Assistant (HCA) appointments from the following locations (hubs) across Bradford:

This means that as a patient registered with this practice, you have access to the following:

Weekday appointments

Evening appointments (6.30pm – 9.30pm) at any of the three hubs to see one of the following, subject to availability:

  • GP
  • Physiotherapist
  • Nurse
  • Health care assistant
  • Voluntary sector services

Weekend appointments

Weekend appointments are available with a GP from 10.00am – 1.00pm on Saturdays and Sundays from the central hub, subject to availability.

More information about appointments with the extended access service:

The service is run by Bradford Care Alliance, which represents all GP practices in the Bradford area. Medical appointments are with GPs and other healthcare staff who work in the area, so your appointment may not be with a clinician from this practice.

To use the service we will ask for your consent to share your medical record and our reception staff will explain what this means and why it is necessary.

View our privacy notice to learn more about how and why we process your information.

Further details of the services and location maps are available here.