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CORONAVIRUS. Stay home – Protect the NHS – Save lives. If you or a family member are in urgent need of help or assistance, please call 01274 431000.

 Coronavirus - Practice Relocation

Horton Bank Top Surgery located at 1220 Great Horton Road, Bradford has been temporarily allocated as a designated site for the management of patients with suspected coronavirus. This means that from Friday 27th March 2020 we will be relocating our GP practice to The Ridge Medical Centre, Cousen Road, Bradford, BD7 3JX and our usual site will be closed.

 

Our relocation is temporary while our GP practice plays our part in helping to respond to the coronavirus pandemic. We would like to reassure our patients that you will still be able to make appointments with our GP practice whilst we relocate. Please note that due to social distancing measures, all our appointments wherever possible will now take place as a telephone or a video consultation.

 

We will continue to strive to provide the best possible care to our patients during this extremely difficult time and we apologise for any inconvenience this relocation may cause.

 

We ask that patients do not go to the surgery at our usual site. This site will be used to look after and manage the highest risk patients who need face to face care (such as those with underlying health conditions) but have symptoms of coronavirus. 

 

We would like to remind our patients that they must stay at home to prevent the spread of coronavirus. If you need medical help, please do not go to places like a GP surgery, pharmacy or hospital. If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 online coronavirus service which is available at: 111.nhs.uk/covid-19

 

You can get in touch with our GP practice in the following ways:

Telephone: 01274 410666

Email: Hortonbank.patients@nhs.net

Prescription Email: Hortonbankprescriptions@bradford.nhs.uk

 

For the latest information and advice about coronavirus, visit: nhs.uk/coronavirus

Important information about the coronavirus (COVID-19)

The NHS across North Yorkshire and Bradford will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for:

  • 7 days if you live alone
  • 14 days if you live with others (all household members to self isolate)

if you have either:

  • a high temperature or
  • a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here

We offer a SMS text messaging service. We will send your results to your mobile phone as soon as they have been received in surgery. If you have had more that one test you will receive a text message per test.

SMS text service is available to all mobile phone users to remind them of their appointments. Please ask at reception for a consent slip or you can register online. Please be aware it is the patient's responsibility to inform the practice of any changes to mobile numbers. 

If you are unable to attend an appointment you can text your name and appointment details to 07754 805009 and a member of the reception team will cancel your appointment.

 

contact your doctors online and get a response by the end of the next working day

Welcome to Horton Bank Top Practice

The doctors and staff at Horton Bank Surgery in Bradford are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

 

     HORTON BANK TOP PRACTICE MISSION STATEMENT

     To provide excellent, personal medical care which is sensitive to the needs

of our patients in a primary care led NHS.

 

We would be grateful for your ratings of the practice on NHS Choices website http://www.nhs.uk/


Coronavirus Updates.

Please see the link on the right hand side for all the latest Coronavirus Updates and information


This service has been temporarily suspended due to the cornonavirus

poster


Extended Access Appointments

 

This practice is part of the extended access service which provides GP, Physiotherapy, Nurse, and Health care assistant appointments from the following locations (hubs) across Bradford:

 

  1. North Hub: Shipley Medical Practice, Alexandra Road, Shipley, Bradford BD18 3EG

  2. Central Hub: Picton Medical Centre, Westbourne Green Community Health Care Centre, Manningham, Bradford, BD8 8RA

  3. South Hub: The Ridge Medical Practice, Cousen Road, Bradford, BD7 3JX

As a patient registered with this practice, you have access to the following:

 

Weekday appointments

Evening appointments (6.30pm – 9.30pm) at any of the three hubs to see one of the following, subject to availability:

 

  • GP

  • Physiotherapist

  • Nurse

  • Health care assistant

  • Voluntary sector services

Weekend appointments

Weekend appointments are available with a GP from 10.00am - 1.00pm on Saturdays and Sundays from the central hub, subject to availability.

 

The service is run by Bradford Care Alliance, which represents all GP practices in the Bradford area. Medical appointments are with GPs and other healthcare staff who work in the area; so your appointment may not be with a clinician from this practice.

 

To use the service we will ask for your consent to share your medical record and our reception staff will explain what this means and why it is necessary.

Further details of the services and location maps are available here.

 


 

Care Navigation

The right care from the right person, first time

When you ring to book an appointment, you might notice our reception team will ask

you for a brief outline of how we can help you.

This is because we have introduced something called Care Navigation. It means our

reception team has been trained to ensure they can help you to find the best service for your

needs, so you can receive the right care more quickly. Anything you share with our team will

be kept confidential.

Through this specialist training, our team will be able to direct you to the most appropriate

clinician or service for your needs.

Our reception team will never offer clinical advice. Instead, this new way of working is about

offering you the choice to see more appropriate professionals in our practice team or even

somewhere else. If they can deal with the problem directly, it will often be quicker and means

you may not need to see a GP at all.

 

By working this way, it helps to free-up time for GPs to care for patients with complex or

serious health conditions that can only be managed by a doctor. More importantly though, it

means people are seen first by the clinician that is best placed to help you with your health

needs.

Helping you to choose

The choice is always yours though. It is completely up to you if you want to share

information with our reception team.

You will never be refused a GP appointment but we hope next time you contact our practice

and speak with our reception team you will see the value of seeing another healthcare

professional if they are able to help.

You can find out more about Care Navigation by taking a look at our frequently asked

questions, by picking up a leaflet or by speaking to a member of our practice team.

Useful links

Download our frequently asked questions (FAQs)

Frequently Asked Questions

 Care Navigation Leaflet


 

Prescription and test result line

We have a dedicated telephone number for our elderly and housebound patients to ring to order their medication. The number is 01274 503642 and is available Mon - Fri 10.30am -1.30pm. This number is also available for all patients to ring for their test results.

_______________________________________________________________________________________

3dgraph1 Friends and Family Test 

https://www.iwantgreatcare.org/gpsurgeries/horton-bank-practice


Choose Well

If you become unwell or are injured make sure you choose the right NHS service to make sure you get the best treatment.

http://www.carersresource.org/

http://www.diabetes.co.uk/


  

Shared care record

The General practice or Clinical Service you are attending uses a secure computerised records system, which allows clinical staff to share information in your record to ensure the best care can be provided to you.

A facility is now available in this new system which allows you to have control over how your record is shared between the different teams of clinical staff treating you both in the future.

You will be asked at each location where you are treated to agree to make your clinical record shareable with other NHS staff that you are under the care of.

At any time in the future you can request that this is changed.  

Your record from your treatment by this practice or department will be available to other clinical services who need to treat you or are treating you and who use a compatible system.

  •  Your consent to view (share in) can be specified at each service.
  •  But only staff with a legitimate clinical reason to access your record may do so.
  • All access to patient’s computerised records are automatically recorded with the date, time and person who accessed the record.
  • Staff are restricted to certain functions and views depending on their professional role.
  • It is also possible for you to request at any time that a particular part of your record (e.g. a particular consultation with your GP) is marked as private (non- shareable).
  •  It is also possible for you to ask that your record is not shared between different NHS organisations (i.e. GP, Care Trust, Hospitals etc.) but allow it to be shared between departments in those organisations.
  • Again the same rules of confidentiality and access described above apply.
  • If you do not consent to share your information

    • Your full record of treatment by this practice or department will NOT be available to other clinical services that need to treat you.

    • Having access to all the current information is important in being able to provide you with the best quality of care.
    •  
      You would need to take extra care to ensure that if you are treated by other services you are able to provide them with any information about yourself they might need.
    • You can change your mind at any time.

    In the event of an emergency:

    In certain circumstances, such as if you are unconscious or there is a court order, healthcare staff may look at your record without asking you. If they have to do this, a note will be made on your record. If we share information without your permission, we will make sure that we keep to the Data Protection Act 1998, the NHS confidentiality code of practice and other national guidelines on best practice.

    There is more information about existing guidelines at:

    http://www.nhscarerecords.nhs.uk/carerecords

    For more information about sharing please ask for a leaflet at reception or visit our website:

    More information is available in the “Patient Care Record Guarantee” (available on request from reception) or at the website above.

    Please let us know your sharing preferences


                              

(Site updated 26/06/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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