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CORONAVIRUS. Stay home – Protect the NHS – Save lives. If you or a family member are in urgent need of help or assistance, please call 01274 431000.

 Coronavirus - Practice Relocation

Horton Bank Top Surgery located at 1220 Great Horton Road, Bradford has been temporarily allocated as a designated site for the management of patients with suspected coronavirus. This means that from Friday 27th March 2020 we will be relocating our GP practice to The Ridge Medical Centre, Cousen Road, Bradford, BD7 3JX and our usual site will be closed.

 

Our relocation is temporary while our GP practice plays our part in helping to respond to the coronavirus pandemic. We would like to reassure our patients that you will still be able to make appointments with our GP practice whilst we relocate. Please note that due to social distancing measures, all our appointments wherever possible will now take place as a telephone or a video consultation.

 

We will continue to strive to provide the best possible care to our patients during this extremely difficult time and we apologise for any inconvenience this relocation may cause.

 

We ask that patients do not go to the surgery at our usual site. This site will be used to look after and manage the highest risk patients who need face to face care (such as those with underlying health conditions) but have symptoms of coronavirus. 

 

We would like to remind our patients that they must stay at home to prevent the spread of coronavirus. If you need medical help, please do not go to places like a GP surgery, pharmacy or hospital. If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 online coronavirus service which is available at: 111.nhs.uk/covid-19

 

You can get in touch with our GP practice in the following ways:

Telephone: 01274 410666

Email: Hortonbank.patients@nhs.net

Prescription Email: Hortonbankprescriptions@bradford.nhs.uk

 

For the latest information and advice about coronavirus, visit: nhs.uk/coronavirus

Important information about the coronavirus (COVID-19)

The NHS across North Yorkshire and Bradford will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for:

  • 7 days if you live alone
  • 14 days if you live with others (all household members to self isolate)

if you have either:

  • a high temperature or
  • a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here

We offer a SMS text messaging service. We will send your results to your mobile phone as soon as they have been received in surgery. If you have had more that one test you will receive a text message per test.

SMS text service is available to all mobile phone users to remind them of their appointments. Please ask at reception for a consent slip or you can register online. Please be aware it is the patient's responsibility to inform the practice of any changes to mobile numbers. 

If you are unable to attend an appointment you can text your name and appointment details to 07754 805009 and a member of the reception team will cancel your appointment.

 

Accessible Information Standard

The AIS aims to ensure people who have a disability or sensory loss receive information they can access and understand. For example, in large print or braille. As well as professional communication support if they need it. A British Sign Language interpreter is an example.

The standard requires organisations that provide NHS or adult social care to:-

  1. Ask people if they have any information or communication needs, and find out how to meet their needs
  2. Record those needs clearly and in a set way - This is clearly documented as an alert within patient records at the surgery.
  3. Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs
  4. Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent to do so. At Horton Bank Surgery this information is coded and highlighted so that communication to outside agencies, such as hospitals are clear on your specific needs.
  5. Take steps to ensure people receive information they can access and understand, and receive communication support if they need it.

InductionLoop

The Accessible Information Standard (AIS) is a new standard that must be put in place by all organisations that provide NHS or adult social care. Compliance is mandatory for all GP practices.

Successful implementation of the AIS will lead to improvements in patient satisfaction and experience, patient safety, outcomes (for example to due to earlier diagnosis and treatment) and patients’ ability to self-care and follow clinical advice.

We have an induction loop available at reception for hearing impaired patients. A hearing loop is a special kind of sound system for use by people with hearing instruments. It consists of a microphone to pick up speech, an amplifier - which processes the signal - and a loop cable which the signal is sent through. The loop cable is a wire placed around the perimeter of specific areas, such as hospitals, churches, service counters in banks or shops, meeting rooms and sometimes around the room in homes where the TV is housed. The wire then acts as an antenna, which sends speech as a magnetic signal to the hearing device.

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lip read or use a hearing aid or communication tool.

Accessible Information Form

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Further help

If you

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

 

 



 
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