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CORONAVIRUS. Stay home – Protect the NHS – Save lives. If you or a family member are in urgent need of help or assistance, please call 01274 431000.

 Coronavirus - Practice Relocation

Horton Bank Top Surgery located at 1220 Great Horton Road, Bradford has been temporarily allocated as a designated site for the management of patients with suspected coronavirus. This means that from Friday 27th March 2020 we will be relocating our GP practice to The Ridge Medical Centre, Cousen Road, Bradford, BD7 3JX and our usual site will be closed.


Our relocation is temporary while our GP practice plays our part in helping to respond to the coronavirus pandemic. We would like to reassure our patients that you will still be able to make appointments with our GP practice whilst we relocate. Please note that due to social distancing measures, all our appointments wherever possible will now take place as a telephone or a video consultation.


We will continue to strive to provide the best possible care to our patients during this extremely difficult time and we apologise for any inconvenience this relocation may cause.


We ask that patients do not go to the surgery at our usual site. This site will be used to look after and manage the highest risk patients who need face to face care (such as those with underlying health conditions) but have symptoms of coronavirus. 


We would like to remind our patients that they must stay at home to prevent the spread of coronavirus. If you need medical help, please do not go to places like a GP surgery, pharmacy or hospital. If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 online coronavirus service which is available at:


You can get in touch with our GP practice in the following ways:

Telephone: 01274 410666


Prescription Email:


For the latest information and advice about coronavirus, visit:

Important information about the coronavirus (COVID-19)

The NHS across North Yorkshire and Bradford will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for:

  • 7 days if you live alone
  • 14 days if you live with others (all household members to self isolate)

if you have either:

  • a high temperature or
  • a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here

We offer a SMS text messaging service. We will send your results to your mobile phone as soon as they have been received in surgery. If you have had more that one test you will receive a text message per test.

SMS text service is available to all mobile phone users to remind them of their appointments. Please ask at reception for a consent slip or you can register online. Please be aware it is the patient's responsibility to inform the practice of any changes to mobile numbers. 

If you are unable to attend an appointment you can text your name and appointment details to 07754 805009 and a member of the reception team will cancel your appointment.


On line Services

Horton Bank Practice currently uses "SystmOnline" to provide certain on line facilities for patients.  Any patient registered with the practice may request a username and password to use with SystmOnline.


The principle aim of SystmOnline is to provide patients with a more convenient way of booking or cancelling appointments and ordering repeat prescriptions. 

Currently, patients can use the on line facilities to:

  • Book and cancel up to two normal 10 minute appointments with a GP
  • request their repeat prescriptions up to 7 days in advance
  • update their contact details (address, telephone numbers and email)

Fair use policy

To keep the system manageable, and prevent possible abuses, we have limited the functions made available to patients through SystmOnline.  Also, the events listed below have recently occurred.  The Practice considers incidents such as these to be an unacceptable use of SystmOnline.

  •  A patient books an appointment and then does not attend.  This is not acceptable as it wastes an appointment slot which could have been offered to another patient.
  • A patient books two consecutive appointments to effectively create one 20 minute long appointment.  This is not acceptable as the doctors decide if a patient requires a double appointment or not. 
  • A patient books an appointment and asks the doctor to give him/her a telephone consultation instead of a face-to-face one.  This is not acceptable as the Practice does not allow telephone appointments to be booked on SystmOnline.  If a patient wants to make a telephone appointment, they must first call reception.
  • A patient books an appointment and requests that it be turned into a specialist appointment (e.g. a diabetic or respiratory check-up appointment).  This is not acceptable as patients are only allowed to book normal 10-minute GP appointments using SystmOnline.  To book a specialist appointment, patients must instead contact reception.

Please note: patients who repeatedly and intentionally abuse the available on line facilities may have their username and password revoked


 Click here to access the appointment system

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